Learning & Development Manager

We are seeking an enthusiastic and commercially focused Learning & Development (L&D) Manager to join our team. This role will focus on designing, delivering and embedding sales training across the business, with particular emphasis on new business generation, client development, recruiter productivity and consistent use of VHR sales processes.

Working closely with sales leaders and consultants across all VHR offices, the L&D Manager will help improve sales capability, support career progression, and monitor performance against key activity and outcome KPIs.

Sales Training and Development:

• Identify sales training needs across the business and design, deliver and continuously improve practical sales training programmes.
• Develop training covering the full recruitment sales cycle, including prospecting, new business calls, client qualification, objection handling, relationship building, account development, negotiation and closing techniques.

New Business Techniques:

• Coach consultants and managers on structured new business techniques, including targeted calling, effective questioning, value-led messaging, pipeline management and follow-up discipline.
• Create and maintain supporting materials such as call guides, role-play exercises, coaching packs, sales playbooks and best-practice examples.

Performance, KPI and Productivity Monitoring:

• Monitor and report on sales activity and productivity KPIs, including new business calls, CVs sent, interviews arranged, offers, placements and call time.
• Use KPI data to identify training gaps, performance trends and coaching priorities at individual, team and business level.
• Work with managers to agree targeted development actions where performance is below expectation and recognise examples of strong sales practice that can be shared more widely.
• Support consistent use of VHR’s Bullhorn CRM database and reporting systems so that activity, pipeline and outcome data is accurate, meaningful and used to improve sales performance.

Coaching, Appraisals and Feedback:

• Support sales leaders and managers in using regular feedback, one-to-ones and appraisal conversations to reinforce sales behaviours, KPI accountability and individual development plans.
• Provide coaching and follow-up support to help embed learning into day-to-day sales activity and improve measurable outcomes.

• Proven experience in sales training, recruitment training, learning and development, or a similar commercially focused role.
• Strong understanding of recruitment sales activity, new business development techniques and the behaviours required to convert activity into results.
• Confident designing and delivering engaging training sessions, workshops, coaching interventions and practical role-play exercises.
• Strong analytical ability, with the confidence to interpret KPI data and translate it into clear training priorities and coaching actions.
• Excellent interpersonal and communication skills, with the ability to engage consultants, managers and senior stakeholders.
• Proactive and solution-oriented mindset, with the credibility to challenge performance constructively and support improvement.
• Empathetic and approachable, with strong listening skills and the ability to adapt coaching style to different individuals.
• Organisational and time management skills to handle multiple training, coaching and reporting priorities effectively.
• Desirable to have experience of CRM, ATS or recruitment reporting systems, and of using performance data to support sales improvement.
• Written and spoken fluency in English

• An attractive salary & benefits scheme
• Career development and financial support for professional development qualifications
• Private health care
• Pension contributions